Shipping Policy

Shipping Policy

At Pretty Little Bag, every order is packed with care by our small, family-run team. Here's everything you need to know about how and when your bag will arrive.

Order Processing

Orders are processed within [1–2] business days of purchase (Monday–Friday, excluding UK public holidays). During sale periods or restocks, processing may take slightly longer — we'll always aim to keep you updated.

UK Shipping — Free

We're proud to offer free standard shipping on all UK orders, no minimum spend required.

  • Estimated delivery: 2–4 working days from dispatch
  • Courier: [Royal Mail Tracked 48 / your actual courier]
  • Order cut-off: Orders placed before [12pm GMT] are typically processed the same working day

International Shipping

[If you ship outside the UK, replace this section with your actual rates and timelines — e.g.:]

  • Europe: [5–8] working days, from £[X.XX]
  • Rest of world: [7–14] working days, from £[X.XX]

International orders may be subject to customs duties, taxes, or import fees charged by your destination country. These are the responsibility of the customer and are not included in your order total or shipping cost.

[If you currently only ship within the UK, delete this section and replace with: "At this time, we only ship within the United Kingdom. We hope to offer international shipping soon — sign up to our newsletter to be the first to know."]

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your bag's journey to your door.

Delays

While we do everything we can to get your order to you on time, delivery estimates are not guaranteed and can occasionally be affected by courier delays, weather, or high-demand periods (such as sales or holidays). If your order is significantly delayed, please get in touch and we'll look into it for you.

Incorrect Address

Please double-check your shipping address at checkout. We're unable to redirect an order once it has been dispatched, and we can't be held responsible for orders sent to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible after placing your order and we'll do our best to help before it ships.

Damaged or Lost Parcels

If your order arrives damaged, or doesn't arrive at all, please contact us at [pret_tylittlebag@hotmail.com] within [14] days of the expected delivery date, including your order number, and we'll sort it out for you right away.

Questions?

If you have any questions about your delivery, reach out to us at [pret_tylittlebag@hotmail.com] — we're a small team and always happy to help.